Shipping policy

 

ORDER PROCESSING

Please allow 1-2 business days for processing before orders ship from our warehouse.

 

SHIPPING

• Currently we ship only within the U.S.
• We offer free shipping on all orders over $95.
• We offer $5 flat rate for Standard shipping.
• We offer $25 flat rate for express shipping.

 

Shipping options: 

Standard - Delivery in 3 to 7 Business Days via UPS or USPS

Express - Order by Noon ET. Processing begins that same day. Delivery in 2 to 3 Business Days via UPS or USPS

If shipping to a P.O. Box you must select Standard. Please note transit times will vary.

SHIPMENT TRACKING

You can track your order via the Shipment Notification E-mail(s) or Order Confirmation Page.

Please note that you may receive more than one Shipment Notification E-mail if item(s) from your order are shipping separately.

If tracking information on the shipping carrier page for your order is not showing activity/movement for more than 5 business days, please contact customer service at info@a-dress.com.

CHANGING SHIPPING ADDRES

Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.

 

LOST OR STOLEN PACKAGED

We know carrier issues and delays can happen. We find that some carriers may scan a package as “Delivered” when it is still out for delivery and will sometimes physically deliver the parcel within the next four business days.

After 4 business days, if your order is showing as "Delivered” by the carrier, and you have still not located your package, and you have checked the area surrounding your delivery address please contact Customer Service for assistance.

Please note, a-dress is not liable for missing packages marked delivered. If you believe this was mis-delivered, we recommend filing a claim with the carrier directly. 

If the carrier’s tracking link for your order is not showing activity or movement for more than 5 business days, please contact Customer Service at info@a-dress.com